Shipping Policy

Important Fulfillment Information

Click here for Live Arrival Policy

Fish, plants, and corals ship Monday thru Thursday.

Once your order is shipped, you will receive an email with your FedEx Tracking Number.

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For orders $149 and over:

Free overnight shipping from time of fulfillment
Packaging fee of $9.90
For orders under $149:

$29.95 overnight shipping from time of fulfillment
$9.90 packaging fee
*Orders must be at least $20

Non-fish or live animal orders such as aquariums, food and accessories are shipped FedEx Ground

For orders $149 and over:

Free FedEx Ground shipping from time of fulfillment
Packaging fee of $9.90
For orders under $149:

$19.95 FedEx Ground shipping from time of fulfillment
$9.90 packaging fee

We will do our best to ship every order complete, but these are live species and if a fish is not ready, for whatever reason, we will not ship it. Therefore:

If we can complete 80% or more of the order we will ship it and refund the missing portion of the order.

If the order is less than 80% (60% for saltwater), we will ask the hobbyist if they prefer to ship the incomplete order or hold until the following week when we can provide a better fill rate. If the hobbyist still wants the shipment we will ship and refund for any missing fish.